RETURN POLICY

1. Introduction
At Elisam Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process. Please read our return policy below for the full details.

2. Return Eligibility
To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of receiving your order.
• The item must be in its original condition, unused, and in the original packaging.
• The item must not be a final sale product, such as personalized or custom items, or perishable goods.
• Proof of purchase (e.g., order confirmation, receipt) must be provided.

3. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact us within 30 days of receiving your order to request a return authorization. You can contact our customer service team at [insert contact email] or [insert phone number].
2. Provide your order number and details of the item(s) you wish to return.
3. Once your return request is approved, you will receive return instructions and a return shipping label if applicable.

4. Return Shipping
The customer is responsible for the cost of return shipping, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10-14 business days for the refund to appear on your account, depending on your payment provider.

If you choose to exchange an item, we will ship the replacement item once we’ve received and inspected the original product.

6. Non-Refundable Items
The following items are non-refundable:

• Gift cards
• Items marked as final sale
• Customized or personalized products
• Perishable goods (e.g., food or beauty products)

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email/phone number]. We will arrange for a replacement or refund, and return shipping costs will be covered by us. Please keep all packaging materials and take photos of the damaged item for verification purposes.

8. Exchanges
If you need to exchange an item for a different size or color, please follow the return process first. Once the return is approved, you can place a new order for the desired item.

9. Refund Processing Time
Refunds are typically processed within 7-10 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

10. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:

Elisam Store